LEGAL OBLIGATIONS

3. What Personal Data Do We Process and What Are Our Collection Methods?

Your personal data; Headquarters, Regional Directorates, branches, agencies and units affiliated to agencies; parties from whom we receive complementary services within the scope of services we provide as Pratikargo; contracted organizations, business partners, suppliers or websites, social media accounts, mobile applications, integration systems, call centres, various real and/or legal entities of public and/or private law through their shares or systems; through emails you send and similar other channels, collected in automatic or non-automatic ways; and stored in written, verbal, or electronic form in physical and digital environments.

Your personal and sensitive personal data may vary depending on the specific group of people we request, including: your name, surname, Turkish Identification Number, passport number and/or temporary Turkish Identification Number, or other identity data that may identify you on your identity document; your address, phone number, email address, and other communication data; your personal data obtained when you contact us via call centre standards held by customer representatives, through emails, letters and/or other means; your financial data such as bank account number, IBAN number, credit card information, billing and invoice information; your shipping information including content, size, weight, and transport fee that must be collected under the regulation while using services provided by Pratikargo; your notifications such as surveys, thank you letters, complaints letters, and satisfaction results sent to Pratikargo; all web sites and online services belonging to Pratikargo that you send and/or enter, behavioral data obtained through cookies, online visit information such as IP addresses, and other personal data, including resumes obtained when you apply for a job and all other personal data related to your service contract are meticulously processed by Pratikargo in accordance with the legal reasons and purposes detailed below.

4. What Legal Reasons and Purposes Do We Process Your Personal Data?

Your personal data is processed by Pratikargo as long as your connection with our company continues, in accordance with the relevant articles of the KVKK and in line with the principles and purposes of processing we provide as Pratikargo, and our legitimate interests. Additionally, there are mandatory data that must be obtained according to specific laws and various regulatory provisions that regulate the area in which we operate as Pratikargo. According to the relevant regulatory provisions; your data can be processed by Pratikargo without requiring any explicit consent.

Pratikargo processes your personal data based on the principles outlined below; 

• In accordance with the law and principles of honesty,

• Ensuring accuracy and, when necessary, keeping it updated,

• Processing for specific, explicit and legitimate purposes,

• Being relevant, limited and proportionate to the purpose for which they are processed,

• Being kept for the period stipulated in the relevant legislation or necessary for the purpose for which they are processed.

Pratikargo processes your personal data for the purposes outlined below;

• To fulfil our legal obligations stipulated in the relevant legislation;

• Identification and verification,

• Execution of our activities as specified in the Main Contract, planning and management of financing,

• Planning and management of daily operations with internal processes at Pratikargo Centre and/or Branches while providing our services,

• Informing you about your shipments upon your request, providing information and/or reminders,

• Conducting risk management and quality improvement activities,

• Meeting legal and regulatory requirements,

• Sharing and responding to information obtained from various Ministries and other public institutions and/or organizations in accordance with the regulation,

• Issuing invoices for the services we provide,

• Taking all necessary technical and administrative measures regarding data security for the systems and applications located in Pratikargo Centre and/or Branches,

• Analysing your usage of services for the purposes of improving and enhancing the services we offer, and storing your data, responding to your questions or complaints regarding our services,

• Providing necessary information as required by regulatory and supervisory authorities in line with requests and audits from official authorities,

• Maintaining information regarding the data that must be stored under the relevant legislation,

• Ensuring compliance with internal policies and principles,

• Measuring customer satisfaction following the receipt of services and increasing customer satisfaction,

• Conducting promotional and information activities special to you and ensuring your benefit, contacting you for information purposes regarding our services, and planning and managing the operation and financing of postal services, express cargo transport and all our other services, along with customer acquisition, research and related reasons.

In accordance with KVKK.m.5, we can process your personal data without seeking your explicit consent in the situations set out below; 

• In cases clearly stipulated by laws,

• If you are unable to declare your consent as the data subject due to impossibility or in cases where legal validity is not given to your consent, it is necessary to process your personal data for the protection of the life or physical integrity of you or another person,

• Provided that it is directly related to the establishment or execution of a contract, it is necessary to process the personal data of the parties to the contract,

• It is necessary for the fulfilment of a legal obligation,

• Your personal data has been made public by you,

• It is necessary for the establishment, exercise or protection of a right,

• It is necessary for the legitimate interests of Pratikargo provided that it does not harm your fundamental rights and freedoms.

5. To Whom and for What Purpose Can We Transfer Your Personal Data?

Your personal data may be shared within the framework of the services we provide, in compliance with articles 8 and 9 of the Law No. 6698 on the Protection of Personal Data; both domestically and internationally; for the purpose of providing services, marketing, identifying potential customers, and fulfilling mutual obligations arising from contracts; it can be shared with relevant departments of Pratikargo, legally authorized public institutions and private individuals; and individuals and legal entities with whom contracts have been concluded for conducting certain activities.

The method of transfer abroad will be direct if the institution has made a competency decision specified under KVKK.m.9; in cases where there is no competency decision, it will be transferred abroad through standard contracts in accordance with the approval of the board and the provisions in the standard contract.

6. For How Long Can We Process Your Personal Data?

The personal data processed by Pratikargo will only be processed within the maximum periods stipulated by the legal regulations. Upon the expiry of the periods specified in the relevant regulations, or even if such periods have not expired, as a result of an application to be made by the data subject as detailed below; in accordance with KVKK.m.7, the relevant personal data will be deleted, destroyed, or made anonymous.

7. What Are Your Rights as a Data Subject and How Can You Apply?

To the extent that your personal data is processed by Pratikargo in its capacity as Data Controller, you can fill out the "Personal Data Information Request Form" below and deliver it by hand to the Pratikargo address where you have received services, send it by notary, or by email signed with your secure electronic signature, or send a “Word or PDF” file signed with your secure electronic signature via e-mail to info@pratikargo.com ;

• To learn whether any of your personal data is being processed,

• To request information regarding your personal data processing activities,

• To learn the purposes of processing your personal data,

• In the case that your personal data has been transferred to third parties/institutions and/or organizations either inside or outside the country, to learn who those third parties/institutions and/or organizations are,

• If your personal data has been processed incompletely or incorrectly, to request its correction or update,

• If the reasons that require the processing of your personal data have disappeared or there is no legal basis or legitimate interest for Pratikargo to process such data, to request the deletion or destruction of your personal data,

• To object to any negative consequences that may arise from the automated processing of your personal data, and,

• If you suffer damage due to unlawful processing of your personal data, to request compensation for this damage.

Pratikargo will respond to the request as soon as possible and no later than thirty days free of charge or in accordance with the fee determined by the Personal Data Protection Board, depending on the nature of the request. In this case, if the application arises from Pratikargo's error, the fee will be refunded.

EXPLICIT CONSENT STATEMENT

In accordance with the Law No. 6698 on the Protection of Personal Data, I declare that I have read, reviewed, understood, and evaluated the above information clearly stated in the Personal Data Protection and Processing Information Text (“Information”) that I declared/transmitted to Pratikargo regarding my Personal Data/Personal Data, and given consent and approval for my Personal Data/Personal Data to be processed and transferred by Pratikargo for the purposes mentioned in the Information as well as for related purposes; I acknowledge and undertake that I am aware of the rights granted to me by KVKK and consent to the sharing of my Personal Data/Personal Data as indicated above by Pratikargo.