FREQUENTLY ASKED
QUESTIONS
You can find the answers you are looking for regarding our services, the shipping process, and much more here. If you need assistance, please do not hesitate to contact us!
General
I will be posting for the first time. How can I prepare my post?
How can I send my products to Pratikargo?
How can I track the status of my package?
What are the products that are prohibited from being transported?
What are your payment options?
International Air Transport
How can I calculate whether my shipment will be charged based on weight or volume?
What documents are required to send a cargo?
How long does the delivery time take?
Do I have to insure the shipment?
Will I have to pay an extra fee for shipping?
International Road Transport
What is needed to send cargo by road transport?
How is the transport fee calculated in road transport?
How long will the products I sent via road transport take to be delivered?
What is complete and partial transportation?
What are the advantages of road transport?
Micro Export
What is micro-export?
What is the advantage of micro-export?
What is the GTIP number?
Who pays the customs duty and taxes in the destination country?
How can I get a VAT refund?
Fulfillment Service
How does your fulfillment process work?
Can I send the products I purchased to your address?
Do you have barcode, bagging and packaging services?
How are fulfillment services and fees determined?
What are the advantages of using your fulfillment service?
E-commerce Logistics
What is e-commerce logistics service?
What are the fundamental dynamics of e-commerce logistics?
Can I ship to every country? Will there be customs duties and tax charges?
Which shipping method should I use?
What are the advantages of e-commerce logistics services?
Do you need help with your submission?
Our support team is as close as a message! Contact us via WhatsApp for real-time assistance.
For new ventures and global businesses
Transparent
Pricing
All costs are clear and understandable, with no surprise price increases.
Real
Time Tracking
Track your Shipments in real-time, check every stage.
Fast
Delivery
Quickly integrate with different platforms to make your business easier.
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