Emir Arslan, an e-commerce entrepreneur operating in the electronic accessories sector, realized his dream of expanding into global markets through eBay with Pratikargo.

Starting Point and Goals

Emir, who produces and sells smartphone cases and accessories from his small office in Istanbul, needed logistical solutions that would differentiate customer experience alongside producing quality products to increase his sales on the eBay platform.

“The competition on eBay is very high and customers expect fast delivery. Our customer satisfaction was decreasing due to delays and tracking issues we experienced with international shipments. Additionally, dealing with customs procedures took up most of our time,” Burak explains the challenges he faced.

Transformation with Pratikargo

Burak started using Pratikargo's export logistics and integrated fulfillment solutions tailored for e-commerce businesses:

• Fast delivery with storage centres located at strategic points

• End-to-end support in customs procedures

• Multichannel customer support services

• Comprehensive tracking and reporting tools

  
  

Results Achieved

Collaboration with Pratikargo led to remarkable improvements in Emir's performance on eBay:

• International delivery times decreased from an average of 7 days to 3 days

• Customer satisfaction rate increased from 78% to 95%

• Time spent on operational tasks decreased by 70%

• Sales increased by 40% in the first 3 months

• Product return rates decreased by 60%

“Superb quality and customer-focused approach! Every detail is handled with care. A wonderful experience!” says Emir. “Thanks to Pratikargo, I can now confidently sell to my customers in Europe, North America and the Middle East. Since I am relieved of time-consuming tasks like preparing customs documents and tracking shipments, I can focus on growing my business.”

Growth and Future Plans

With the operational efficiency provided by Pratikargo's solutions, Emir is now expanding his product range and entering new markets:

• Increased his product catalog from 50 to 200 SKUs

• Entered new markets such as Japan and Australia

• Started the process of creating his own brand

• Increased order volume from 250 to 1,200 per month

“Without Pratikargo's logistics expertise, it would have been impossible for us to achieve this growth,” says Emir. “We can now operate like a global e-commerce business because we have a logistics network that meets global standards behind us.”